Your airport, served by AI agents.
An AI agent in every passenger’s WhatsApp, connected to your airport.
Terminal 1 · Today
LiveConversations
0
Resolved by AI
94%
Satisfaction
99%
Buy & Pick Up orders
0
Conversations per hour
Top topics
- Flight status38%
- VIP lounge17%
- Baggage14%
- Transport11%
- Merchants9%
Channels
- WhatsApp65%
- Web20%
- QR10%
- Email5%
Agent activity
- Flights AgentnowSent the IW 881 gate change to 142 passengers
- Retail AgentActivated a promotion at the Terminal café
- Terminal AgentAnswered "where is the VIP lounge?" in 3 s
- Partner airports
- Coming soon
- Brands we already work with+33 points of sale
How it works
The whole airport journey, in one conversation.
Scroll to follow Laura from arrival at the airport until she boards her flight.
Features
Everything your airport solves with IWAIT.
Walk through the terminal: each point is something passengers solve from their phone and your team sees in one panel.
Agents by area
An AI agent for every area of your terminal.
Wai coordinates a team of specialized agents: flights, assistance, retail and complaints. Each connects to your systems, does the work and reports back.
New revenue
Turn digital interactions into new revenue for your airport.
Three revenue streams that run on the same WhatsApp agent, with no construction or new spaces.
Commercial revenue todaySample data
$0.00 MInternational Airport · Terminal 1
Success stories
The virtual assistant passengers actually use.
0%
satisfaction with automated service
0%
increase in operational efficiency
0%
reduction in traditional inquiries
“It has displaced other service channels, increasing digital interaction.”
Calculator
How much does passenger service cost you today?
Pick your type of operation and adjust the values with your numbers.
Estimated monthly operating savings
US$0
≈ US$0 per year
Operating cost per month
0
Monthly queries handled by Wai
0 h
Service hours freed per month
24/7
Availability
Estimate using the 27% reduction in traditional queries seen at a partner airport and 4 minutes per query. In the demo we calculate it with your real data.
How do we calculate it? +
Estimate using the 27% reduction in traditional queries seen at a partner airport and 4 minutes per query. In the demo we calculate it with your real data.
Channels & integrations
Wherever your passenger already is.
Over 20 text and voice channels, connected to your information systems, CRM and APIs.
Connects with what you already have. Wai uses your airport's flight and service information. No changes to your systems.
- REST APIFlight alerts
- WebhooksComplaints and orders
- Flight dataDisplays and AODB
- Web & QRNo code
- T
Technology partners
- Meta
- Google Cloud
- Microsoft
- Apple
Discover how AI agents can run airports and airlines.
Tell us where you work and we’ll show you Wai and its agents solving real cases from your operation.