Privacy and personal data policy

The data controller is AirWait Holdings LLC · Florida, United States, owner of the IWAIT brand. Contact email: contacto@iwait.io.

• Data you provide in forms: name, work email, company, role, type of organization and your message.
• Site usage data: IP address, operating system, browser, device and pages visited.
• Correspondence with IWAIT and data you share with our support team.
• When a passenger talks to an AI agent: WhatsApp number or channel ID, messages (text, images, audio and metadata) and any data they choose to share, such as their name or flight.

• Answer your requests, schedule demos and follow up commercially.
• Send you information about IWAIT, which you can opt out of at any time.
• Manage relationships with clients, partner merchants and suppliers.
• Provide AI agent and digital compensation services on behalf of airports and airlines.
• Improve the site and services through analytics and surveys.
• Comply with legal obligations and protect the rights of IWAIT and third parties.

When IWAIT runs an agent or issues compensation on behalf of an airport or airline, it acts as data processor: it handles passenger data following that client's instructions and policy, the client being the controller.

We only share personal data in these cases:

• With your express consent.
• With providers that help us deliver the service, such as payment processors or our technology partner's cloud storage.
• When data is anonymized or aggregated.
• To comply with legal obligations or protect the rights of IWAIT or third parties.

Data is stored on Google Cloud infrastructure through our technology partner, with backups in several US regions, under secure protocols and compliance certifications.

As data subject you can:

• Know, update and correct your personal data.
• Request proof of the authorization you gave us.
• Be informed about how we have used your data.
• File complaints with Colombia's Superintendence of Industry and Commerce.
• Revoke your authorization and request deletion of your data, unless there is a legal or contractual duty to keep it.
• Access your data free of charge.

Write to contacto@iwait.io with your name, ID document, a description of your request and how we should reply.

We answer inquiries within 10 business days (extendable by 5) and claims within 15 business days (extendable by 8), as set by Law 1581 of 2012.

We keep data for as long as needed for the purposes above or to meet legal obligations. We apply technical and organizational measures such as AES-256 encryption, data loss prevention (DLP) and least-privilege access with audit logs. Details are in our Security policy.

We use cookies and similar technologies as described in our Cookie policy.

This site is aimed at businesses. We do not knowingly collect data from minors.

This policy applies from its publication. Any change will be posted on this page with its new update date.