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Regulation, compensation, AI agents and passenger experience, from the IWAIT team.

Featured

Artificial intelligence·September 25, 2026

AI agent vs. chatbot: the difference that actually matters at an airport

A chatbot answers with menus; an AI agent understands, checks the systems and resolves. What changes for passengers and for your team.

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Recent

Airlines·September 18, 2026

Compensation for delayed flights: what regulation requires in Europe, the US and Latin America

Airlines·September 11, 2026

Paper vouchers vs. digital compensation: the costs you don’t see

Airports·September 4, 2026

AI agents in airports: what they are and what they solve

Airports·August 28, 2026

WhatsApp as the airport’s official channel: 6 use cases

All · 7 articles

Airlines·September 18, 2026

Compensation for delayed flights: what regulation requires in Europe, the US and Latin America

Three regions, three different logics and ever shorter deadlines. A practical summary for operations and customer service teams.

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Airlines·September 11, 2026

Paper vouchers vs. digital compensation: the costs you don’t see

The amount printed on the voucher is only part of the cost. Queues, reconciliation and later complaints weigh as much or more.

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Airports·September 4, 2026

AI agents in airports: what they are and what they solve

An assistant in every passenger’s WhatsApp that informs, answers and sells. What changes for the terminal and how to measure it.

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Airports·August 28, 2026

WhatsApp as the airport’s official channel: 6 use cases

Passengers won’t download an app for a single trip, but they already have WhatsApp. These are the uses that create the most value in the terminal.

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Merchants·August 21, 2026

How airport merchants can sell more during delays

Every delayed flight leaves hundreds of passengers with compensation ready to spend. Here is how they reach your store, with no paperwork.

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Passengers·August 14, 2026

How to measure the passenger experience during a disruption

Loyalty is won or lost when the flight is delayed. Six indicators to know how your passengers are experiencing it.

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