Technology: a single integration to compensate every passenger.
Compensation
Passenger compensation management
Total
0
Pending
0
Redeemed
0
Total amount
$80.0M
Compensation methods
Over 50 methods depending on the case. You set the rules; passengers choose in the chat.
Passenger experience
No lines, no call center: the alert arrives on WhatsApp and the passenger settles the compensation in a couple of taps.
Hi, Camila!
We're sorry your flight was delayed today. Accept your instant compensation.
Flight
IW 85A320
From
BOG
Bogotá
To
MIA
Miami
Passenger
Camila Restrepo
El Dorado · Terminal 1 · Gate 45
I accept my airline’s Terms and Conditions.
Request compensationBenefits
Walk through the waiting room: this is how each area of your airline improves when you compensate with IWAIT.
Agents by area
Wai coordinates a team of specialized agents: operations, compensation, regulation and finance. Each connects to your systems, does the work and reports back.
Results
Delays can’t be avoided, but the passenger experience can be recovered, and with it their loyalty.
Operational estimates based on comparable events; calibrated with each airline's real data during the pilot.
Calculator
Pick your type of operation and adjust the values with your numbers.
Estimated monthly operating savings
US$0
≈ US$0 per year
Operating cost per month
0
Passengers compensated per month
0 h
Man-hours freed per month
~3 h → < 1 min
Issuance time per flight
Estimate based on a reference event: 3 ground agents for ~3 h per 180-passenger flight and a 67% lower cost with IWAIT than manual handling. In the pilot we calibrate it with your real data.
Estimate based on a reference event: 3 ground agents for ~3 h per 180-passenger flight and a 67% lower cost with IWAIT than manual handling. In the pilot we calibrate it with your real data.
Regulation
Three regions, three rule sets and ever shorter deadlines. IWAIT centralizes them and compensates for you.
Strict, with fixed amounts
250–600 €
Fixed amount per passenger, based on flight distance
Amount calculation and on-time payment
Channels & integrations
Alert and compensate on the channels your passengers already use, connected to your CRM, systems and APIs.
One single integration. You only send the affected flights; IWAIT does everything else.
Technology partners
Tell us where you work and we’ll show you Wai and its agents solving real cases from your operation.